ENA has been inspected and rated Good by the Care Quality Commission. We’ve worked closely with them over many years, as well as social services departments and other healthcare professionals, to provide safe and effective person-centred care. It’s at the heart of everything we do.
Our Hertfordshire-based head office is staffed by around 20 people who are there to make sure we have all the procedures in place to work quickly and efficiently on each client’s behalf, including swift set-up periods for new clients.
| Safe | Good |
|---|---|
| Effective | Good |
| Caring | Good |
| Responsible | Good |
| Well-led | Good |
“I will always remember the time Edna lived with us. Our children would come home from school and climb up on Edna and Ronnie to show them what they had done that day. My fondest memory is of my 5-year old twin girls preparing Weetabix with honey and feeding Edna breakfast every morning.”
Edna developed juvenile arthritis in her teens, which made movement in her arms and legs more difficult as years went by. In 1993, aged 63, Edna had an accident in her home, slipping over in her bathroom and breaking her arm. In hospital, the nurses would often forget that she was unable to eat unassisted and sadly she was regularly overlooked.
Over time, it became harder to ensure that Edna was being properly cared for. Her husband Ronnie, also arthritic in his legs, was unable to care for her alone. It became clear to Clare, a full-time registered nurse, that the health of her friend was deteriorating. Clare and Claudio decided to invite Edna to stay in their 2 bedroom flat with their 3 children. They took it upon themselves to look for a long-term solution to help Edna return home. She had become so frail during her stay in hospital that the day she discharged herself, she couldn’t be easily lifted from her bed to the car.
At the time, Clare and Claudio couldn’t find a homecare company providing trained live-in carers. Those claiming they did were unable to provide staff who could assist with tasks such as mobility transfers. This left Edna and Ronnie very vulnerable, relying on the kindness of friends to help them wash, dress and leave the house. By this point, it was clear there were no companies who could provide the standard of care Edna needed. Edna asked Clare and Claudio to help find her capable carers and, after some searching, they found Tony and Michel.
Tony and Michel were trained to care for Edna and Ronnie and this is how European Nursing Agency (ENA), in its earliest form, began.
Clare and Claudio Duran founded European Nursing Agency (ENA) to help care for close friends Ronnie and Edna.
Clare and Claudio developed the idea of training Carers to assist with more advanced home care such as manual handling. Meaning more people can live independently at home.
The business grows rapidly as it's reputation for longer-term highly trained carers spreads by word of mouth.
ENA becomes well known for assisting people with spinal injuries or complex disabilities at home improving people's quality of life.
Clare begins to care for a close elderly friend in the local area. Jack requires hourly care, such as help getting dressed in the morning and help cooking meals.
Clare and Claudio form ENA Hourly Care (previously Elisa Nursing Care). This provides domiciliary care in Welwyn, Hertfordshire, inspired by close friend Jack.
ENA relocates their head office team to Wentworth Lodge in Welwyn Garden City as their team grows.
ENA win the Home Care Training award for training and development expertise.
ENA wins sponsorship to supply Working Visas to overseas carers.
Clare and Claudio continue to oversee their head office team from Welwyn Garden City
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